Techniques of Good
Management
BY JANE BOUCHER
There are six points that have been recognized as the essence of good
management. Keep these techniques in mind as you develop a stronger working
relationship with your employees.
The supervisors who are able to make their people feel
important and personally significant, also generate the most productivity and
loyalty.
An Effective Boss Builds an Atmosphere of Open Communication. Open
communication is a major factor in employee satisfaction. An employee must
be able to approach and talk openly with their boss. An effective manager
invites suggestions and even constructive criticism. Instead of waiting
for the employee to initiate communication, they solicit feedback and discuss
current problems and possible solutions. An exceptional manager cares about the
employee and realizes that worker feedback is critical for the productivity of
the organization.
Trust is Critical to a Good Working Relationship. Are you honest and
fair? Do you level with your employees, even when it might reflect negatively on
you or the organization? Do you follow through on promises? Do you take
the time to evaluate your own strengths and weaknesses as well as the
employee's? The best bosses deal with their employees in the way in which they
would like to be dealt. An employee's feeling about their work, no matter how
insignificant should be important to management. Deal fairly with each employee,
not allowing favoritism or personality difference to affect judgment. When a
worker trusts their boss, they are motivated to greater productivity,
achievement and loyalty.
A Supportive Environment Motivates the Employees. "We are a team; we work
together," creates a sense of security for the employee. Workers should be
openly appreciated when appropriate and constructively corrected - privately -
when necessary. Problem solving is a mutual effort. A boss should be willing to
use his or her influence and go to bat for the employee with higher-ups when
appropriate. Employees who have that kind of support rarely get into trouble,
because they have the direction, information and tools they need in order to do
their job. They also have self-confidence and do a good job, knowing the boss's
support is there like a safety net if they make an honest mistake.
A Supportive Boss has a Genuine Interest in Workers as Individuals. Good
management takes the time to get to know each employee's personality, needs, and
goals and learns something about the employee's personal life. Such bosses
get the optimal performance from each person because they are able to bring out
each employee's unique abilities. The supervisors who are able to make their
people feel important and personally significant, also generate the most
productivity and loyalty.
A Good Boss Helps Each Employee Reach His or Her Potential. Goal setting
and career planning are integral in this process. When employees are encouraged
their independence and responsibilities are increased. Creativity is
stimulated as opposed to demanding adherence to rules and prescribed patterns.
A Good Boss Gives Feedback. This is one of the most important aspects of
an employee/boss relationship. Whether it comes from written evaluation,
informal or formal discussions, or occasional memos, feedback should be given on
a regular basis. How can employees know how they're doing unless the boss tells
them? A good supervisor makes sure his people get adequate and timely feedback
on what they are doing - right or wrong. Bosses who recognize their employee's
accomplishments are usually far more effective than those who have a reputation
for being tough on their employees. When unpleasant feedback must be given, it
should focus on the inappropriate behavior, not the person as an individual.
Copyright 2004.JaneBoucher.Allrightsreserved.JaneBoucher is a best-selling
author and professional speaker with offices in Ohio and Nevada. You can reach
her at (775)853-0226, (937)416-9881 orjaneboucher@mail.com. Herwebsites are
,yww.janeboucher.con1 and www.janeboucher.org.
